Operational Case Officer at the Swedish Customs Control Department

Do you want a varied and meaningful job with exciting tasks where you can contribute to creating a safe and secure society? Do you enjoy working with various administrative tasks but also occasionally performing more physical inspections? Can you objectively make different authority decisions while meeting people with respect and understanding? Then the job within the Swedish Customs Control Department is for you.

The core operations of the Swedish Customs are divided into four departments: control, customs crime, intelligence, and collection.

The Swedish Customs is now looking for operational case officers for the control department located in Arlanda.

About the position

As a case officer within internal control, your main tasks will be to ensure that companies and individuals comply with customs regulations by reviewing and clearing customs declarations. You will primarily work with import flows.

You will work in the control department's clearance expeditions in uniform or in an office landscape. The work is varied and includes everything from expedition work, various types of administrative tasks, as well as some physical inspections in the form of goods investigations and load controls in transit flows. As a case officer, you will make various forms of authority decisions daily. The work is carried out in several different digital systems and involves contact with companies, individuals, and other authorities. New questions and situations require you as a case officer to be flexible and solution-oriented.

The Swedish Customs is currently undergoing an exciting but extensive transformation to implement a new customs legislation along with new systems. This means that you must be curious and interested in learning new things. It also means that you will need to work with a variety of digital systems and keep track of different legislations.

We are looking for someone who has:

• Completed upper secondary education and at least three years of work experience, or completed qualified vocational training/college education in forwarding, logistics, economics, law, or studies of at least 60 credits / 90 higher education credits with a focus on forwarding, logistics, economics, law, political science, or other education that the employer deems equivalent
• Good ability to express yourself verbally and in writing in Swedish and English
• Good knowledge of the Office package (Word, Excel, PowerPoint)
• Swedish driver's license, class B for passenger cars, and good driving experience

It is meritorious if you have:

• Work experience in case handling or case administration from another public sector, or similar tasks in the private sector
• Experience in customs-related work in the last ten years, e.g., from the forwarding industry or from operations dealing with foreign trade
• Experience in service or similar tasks, such as customer contact work
• A third language, in addition to Swedish and English

Personal qualities

The job suits you who can make your own decisions within given frameworks and independently drive your work. You should have a good ability to prioritize and focus on the right things. Contributing ideas and thoughts to develop and improve the department is something we see as a given. We want you to be attentive, have an easy time collaborating with your surroundings, and be unpretentious. We place great importance on your ability to treat people with respect and understanding, that you have good judgment, and that you are a good representative of the Swedish Customs both within the authority and externally. The work requires you to follow laws and guidelines and to have a high security awareness.

As an employee of the Swedish Customs, you are professional and work according to the state value base and our values; responsibility, holistic view, and innovation.

We place great importance on personal suitability.

Education and employment

The course start for this position is September 30, 2026. During your first months as an employee, you will undergo basic training where theory is mixed with practice. The training will primarily take place at your place of employment as distance education. There will also be in-person meetings that may occur at another location, which will involve some travel and overnight stays. Employment begins with a six-month probationary period. After a successful probationary period, a permanent position will be offered unless otherwise agreed.

Other

Reference number: TV-2026-05852.

Location: Arlanda.

Working hours: Daytime.

Individual salary setting applies.

We believe it is important to have a balance between work and private life, and our benefits include, among other things, wellness, subsidized medications, and good vacation and pension conditions.

Security clearance according to the Security Protection Act will be conducted before employment, as well as drug testing and background checks. The Swedish Customs is a total defense authority, and upon employment, you will be placed in the Swedish Customs for military service.

For us, it is obvious to have a workplace that is inclusive, and we strive for equality and diversity.

For more information and application

If you have questions about the position, you are welcome to contact Åsa Wänblad at [email protected] (mailto:[email protected]). For questions about the recruitment process, you can call the Swedish Customs PA support at 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Thomas Eriksson, 08-456 66 38, and for Saco-S, Lena Edehag, 08-456 58 68.

Welcome with your application with CV/resume, no later than March 25. You apply via the electronic application form below.

We kindly ask for no contact with staffing and recruitment companies or advertisers of job ads.